Saunders Havill

Privacy Policy

Effective Date 1st July 2025


1. Introduction

Saunders Havill Group (ABN 24 144 972 949 ("we", "us", or "our") is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Information Privacy Act 2009 (Qld) and other applicable laws. By using our website (www.saundershavill.com), engaging with our services, or interacting with us in any way, you agree to the terms of this Privacy Policy.


2. What Personal Information We Collect

We may collect the following types of personal information:

  • Identity and Contact Information: your name, email address, phone number, company details, and postal address.
  • Professional Details: your job title, qualifications, and project-related information.
  • Site Usage Data: IP address, browser type, pages visited, and referring URLs via cookies and analytics tools.
  • Project Data: information relating to your development project, land ownership, environmental factors, and related reports.
  • Sensitive Information: only if required and with your consent.


3. How We Collect Your Information

We collect personal information through:

  • Our website contact forms and online inquiries
  • Email and telephone communications
  • Project briefings, meetings, and consultations
  • Job applications and resumes
  • Publicly available sources (e.g., government registers, professional networks)
  • Third-party referrals with your consent


4. Why We Collect Your Information

We collect and use personal information for purposes including:

  • Responding to inquiries and providing consulting services
  • Preparing development applications, assessments, and reports
  • Managing client relationships and project communications
  • Ensuring compliance with legal, regulatory, and contractual obligations
  • Improving our website and marketing effectiveness
  • Recruitment and human resource functions


5. Disclosure of Personal Information

We may disclose your information to:

  • Our employees, contractors, and related entities
  • Regulatory authorities (e.g., Queensland Government agencies, local councils) where required by law
  • Consultants or partner firms involved in your project (e.g., surveyors, planners, engineers)
  • IT service providers, website hosting, and analytics platforms
  • Any third party you authorise us to disclose information to
  • We will never sell your personal information to third parties.


6. Cross-Border Disclosure

We store most data in Australia. However, where cloud service providers or email platforms store data overseas (e.g., Google Workspace), we ensure they meet reasonable standards of data protection, and we comply with the cross-border disclosure obligations under the Privacy Act 1988 (Cth) (where applicable).


7. Data Security

We are committed to protecting your information through:

  • Secure electronic and physical storage systems
  • Access control and password protection
  • Regular data backup and antivirus protection
  • Staff training in data security and privacy obligations


8. Access and Correction

You may request access to your personal information or ask us to correct inaccurate, incomplete, or outdated information. Requests should be made in writing to our Privacy Officer (contact details below). We will respond within a reasonable time and may charge a fee for retrieval costs, where permitted by law.


9. Website Cookies and Analytics

Our website uses cookies and analytics tools to enhance user experience. You can configure your browser to reject cookies; however, some features may not function properly. We use Google Analytics to understand user behaviour. Data collected may include geographic location, browser type, device type, and time spent on the site. This data is anonymised and used for internal analysis only.


10. Complaints

If you believe we have breached your privacy rights, you may contact our Privacy Officer. We take all complaints seriously and will investigate promptly. If you are not satisfied with our response, you may contact: Office of the Information Commissioner Queensland: https://www.oic.qld.gov.au

Office of the Australian Information Commissioner (if applicable): https://www.oaic.gov.au


11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. We encourage you to review it regularly.


12. Contact Us

Privacy Officer – Saunders Havill Group
Email: mail@saundershavill.com
Phone: +61 (07) 3251 9444
Address: 9 Thompson Street, Bowen Hills QLD 4006